Privacy Policy

1. Introduction

At Mr. COCO Bakery ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including payment processing, delivery, and customer support
• Account Management: To create and manage your user account, including wallet, loyalty points, and referral programs
• Communication: To send order confirmations, delivery updates, promotional offers, and marketing communications
• Personalization: To personalize your experience, recommend products, and remember your preferences
• Analytics: To analyze website usage, improve our services, and optimize user experience
• Security: To detect and prevent fraud, unauthorized access, and other malicious activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Customer Support: To respond to your inquiries, complaints, and feedback

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-Out: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Withdraw Consent: You can withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 12.

7. Cookies Policy

We use cookies and similar technologies to:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of the information
• Legal and regulatory requirements
• The purposes for which the information was collected
• Your relationship with us (active customer vs. inactive account)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.